Let's discuss any questions connected to Popup Builder plugin

Possible to build Html Popup with page builder?

Is it possible to build a html Popup with a page builder like Themify builder? Hi Holger, If the Themify builder overrides the default WordPress editor then you can use it. To make sure you can check that with our light version of the plugin (https://wordpress.org/plugins/popup-builder/) and try to create a HTML popup. Well I have allready bought Popup Builder and it does not working with Themify Builder. Thought there could be a solution. Anyways. Thansk for that information. Hi Holger, We ...
11

Analytics Data

I have purchased the additional analytics extension. How do I access the data that is older than 30 days? Dear Steffi, I'm afraid, 30 days is the maximal time period that can be tracked with our Popup Builder Analytics. Thank you. Are there any plans to expand on this in the future? Dear Steffi, Sure, we'll consider extending it for 3 months. We'll try to have it extended in the next week. That would be great!
4

I have a platinum plugin but it is not showing any popups on a new portal

I have a platinum plugin but it is not showing any popups on a new portal Hi Praveen, Could you please give us more details on your issue? Did you install the plugin correctly? Could you please give us the URL of your website where you have setup the popup? P.S. This is a public forum, in case you want a private thread please open a ticket here https://sygnoos.ladesk.com/submit_ticket Best Regards, Alexa.
1

Pop up on Mobile Device

Is there a way to shrink the popup for a mobile device? Dear Kim, You can use the Auto option of the Responsive mode of the popup Dimensions. Or, you can use the Custom mode with the following dimensions: Width: 80% Height: 90% Max width: 640px; Max height: 480px; Check more details here: How to make a popup responsive? (https://sygnoos.ladesk.com/321189-How-to-make-a-popup-responsive)
1

Never show this message again

One more try here in the forum, before I change to another plugin as I did not get any answer to my ticket and email to the support. Is there any possibility to add the function "Never show this message again" to a popup? And if yes, is it possible also to change the language in this message (not only showing in english)? Would be great to get any answer here, as the plugin actually is great, just the support is missing. Kind regards and thanks in advance Martin Dear Martin, This is reall...
3

Exit Intent and Advanced Options

Whenever I submit a ticket I don't seem to get any reply, so I'm hoping that someone will help here on the forum. I'm trying to do some A/B testing where I initially had a pop-up on entry. It was setup so the pop-up would only appear once for the visitor within the two week testing period. I then wanted to have the same pop-up appear upon exit intent; however, now that I have turned on the exit intent feature the pop-up appears all the time. I assumed the "advanced options" that allowed me to l...
6

Stopping multiple popups at one time

Is there a way to stop multiple popups simultaneously opening? I have the age popup as well as a general info popup (7 second delay). The second one pops up over the age one and causes a big old mess... TIA Glenn. Hi Glenn, Thank you for contacting us! Could you, please, provide a URL with the popups inserted so we can see the issue live? Sincerely, Ani, Customer Support Specialist.
1

Compatible with Geo Directory

Will the upgraded popup builder see all of the available pages, places, post and categories that Geo directory or other plugins create. Thanks! Hi @thomasjay, Yes, the upgraded version will include all you mentioned features and even more. The upgraded version will be extremely extendable. Feel free to contact us in case you have any other questions! We'll be happy to assist you! Best Regards, Alexa.
1

how to create a pdf popup

Can I create a popup of a pdf? Hi @graphite, You need to use third party PDF viewer plugin and insert the shortcode inside the ShortCode popup. If you want to open popup on element click please check the following article How to add an Onclick popup to a page/post? (http://sygnoos.ladesk.com/541554-How-to-add-an-Onclick-popup-to-a-pagepost) Cheers, Alexa. when you say to insert it "inside the ShortCode popup" - where do I do that exactly inside it? Inside the brackets? Under the 'Gene...
4

Can I schedule a popup for specific hours?

Hi, Can I schedule a popup for specific hours? For example if I wanna schedule a popup between 00:10 to 07:00 on thursday 20. That's possible?
4

POPUP BUILDER IN CLIC IMAGE

Good evening I would like to know how to open the popup when clicking on an image of an entry or post. Thanks
1

Scrolling

Is there a way to make the popup stay where it is and scroll off the page (without dismissing it) when the user scrolls down our single page site? In other words, we do not want the popup to "follow" the user as they scroll. Thank you. Hi Jeff, You can set a fixed position for the popup, with the option "Popup location". Just select the position you wish for your popup and it will be fixed and will "follow" the users as they scroll. Sincerely, Ani, Customer Support Specialist.
1

The Exit Intent option is activated, but didn't appear

The Exit Intent option is activated, but didn't appear. What must I do? The Popup should appear, when I leave the site. https://www.reisemobilversicherung.de/berechnung-wohnmobilversicherung/ Hi Barbara, You have a JS error on your site connected to Google Analytics. Inside the JS code ga(‘set’, ‘anonymizeIp’, true); the single quote character is invalid. << ' >> Could you please fix that issue, and try a popup again. Here are the screenshots for more details. Cheers, Al...
4

PAGE SCROLL isn't disabled when popup message is opened

Yesterday I purchased this great plugin but I noticed that, when I click to a button to open a popup message, the underlying page scrolls with mousewheel or scroll bar even though the popup is opened and the overlay is visible. Forwarding this issue to the tech support they aswered me that this feature is in their wishlist but actually isn't included in the current version of the plugin. Meanwhile they will develop this functionality (I think it could a primary goal to disable the page scroll wh...
3

MailChimp Groups/Segments

How can I choose which groups/segments my incoming subscribers get added to? I only see that they're being added to my "list," which is not desirable.
not commented yet

Hiding mobile version on Tablet

Hi, In Popup Builder, I have separate popups for mobile and desktop. It looks like an iPad is only considered mobile, is there a way to display the desktop only popup on a tablet, or hide the mobile popup on a tablet so it only shows up on a phone? Thanks, Chris
2

mp4 video

hi, im unable to use popup video using mp4 ... please advise. thank, Dear Yaser, Our Video popup supports the following video formats: YouTube, Vimeo & Daily Motion. If your video format is different, you can use any other plugin that supports your video format, and use its shortcode in our Shortcode popup. Sincerely, Ani
1

Popup are not coming up on platinum plugin which I just installed

I have followed your instructions but I don't see any popup coming up Hi Praveen! Most probably, there are JS errors on your site that are affecting our plugin's work and you can't see the popup. Please, provide a URL so we can check it! Sincerely, Ani
1

ninja forms loading issues

ninja forms having issues loading in popup. the issue might be due to javascript. is there a resolution to this?
1